Shipping policy
Who We Are
MokkaSteps ("we," "us," or "our") operates the website MokkaSteps (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
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Free Shipping: We offer free shipping on all orders. No additional charges or custom fees.
Shipping Range
- Delivery Area: We ship worldwide. We currently deliver to over 120 countries, including the United Kingdom, all EU member states, the United States, Canada and Australia. If your country appears at checkout, we ship there.
Order Processing Time
- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
- Cut-off Time: Orders placed before 17:00 pm (GMT) Greenwich Mean Time (London) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 5-7 business days Monday to Friday after processing, depending on the destination.
Shipping Process
- Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
- Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
- Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Company name: Safito LTD
Address: 71-75, Shelton Street, Covent Garden, London, United Kingdom
Email: support@mokkasteps.com
Contact: Contact
Company Number: 14327694
Customer service available: Monday to Friday 09:00 am - 17:00 pm (GMT)
